Zero Wi-Fi Complaints Following Zooplus Network Upgrade

Discover how Zooplus transformed its retail Wi-Fi with an AI-native network, improving reliability, security and guest connectivity across Europe.
Zooplus
Zooplus
Zooplus
Zooplus

Improved Wi-Fi reliability and guest access is what everyone noticed first.

Lead Network Engineer, Zooplus

The Challenge

Zooplus had outgrown its ageing retail WiFi infrastructure, with disconnected technologies causing inconsistent performance and complex network management.

The business needed to:

🔹 Eliminate Wi-Fi dropouts
🔹 Simplify guest and BYOD access
🔹 Reduce troubleshooting time
🔹 Improve network visibility and security
🔹 Create a scalable platform for future growth

The Solution

Zooplus deployed a cloud-native, AI-powered network, bringing wired, wireless and network access control into one centrally managed platform.

The solution included:

🔹 Wi-Fi 6E access points
🔹 Cloud-based network management
🔹 AI-powered monitoring and troubleshooting
🔹 Zero-trust network access
🔹 Microsoft Entra ID integration
🔹 Secure guest and BYOD connectivity

The Result

Result Outcome
Zero Wi-Fi Complaints
None reported in the first 7 months
Rapid Deployment
100 APs and 60 switches deployed in 4 days
Simpler Guest Access
Secure, self-service connectivity
Stronger Security
Authentication for every connected device
Faster Troubleshooting
AI-powered monitoring and diagnostics
Scalable Platform
AI-powered monitoring and diagnostics

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