Client Background
Kingfisher Group, a prominent European home improvement retailer, sought to enhance Wi-Fi coverage across its Brico Depot sites in France, particularly with the growing need to support their dedicated outdoor pick-up points. Reliable Wi-Fi is vital for streamlining logistics, enabling real-time inventory management, and improving the customer experience. Kingfisher tasked DTE with evaluating the existing WLAN infrastructure to ensure both indoor and outdoor areas met these high standards.
The Challenge
Kingfisher needed to ensure reliable, high-performance Wi-Fi across all 123 Brico Depot sites to support both indoor operations and dedicated outdoor pick-up points. Existing networks were inconsistent, and coverage gaps threatened business efficiency, customer experience, and operational continuity. DTE was engaged to assess the situation, identify issues, and provide a clear plan to remediate the network while giving Kingfisher visibility over the process.
- Assessing Nationwide WLAN Performance: Comprehensive Wi-Fi surveys were required across all sites to understand current coverage, reliability and performance limitations
- Securing Critical Operations: Indoor Wi-Fi infrastructure needed evaluation and improvement to ensure seamless business processes and uninterrupted daily operations
- Outdoor Connectivity Challenges: Dedicated outdoor pick-up points required reliable network coverage in environments not traditionally optimised for Wi-Fi
- Visibility and Accountability: Kingfisher needed a clear accessible system to track project progress and review findings for each site, ensuring informed decision-making throughout the remediation process
The Solution
DTE delivered a tailored, site-specific solution to address Wi-Fi coverage and connectivity challenges across all 123 Brico Depot sites. By combining detailed on-site analysis with precise remediation planning and transparent project management, DTE ensured Kingfisher gained reliable network performance, actionable insights, and full visibility throughout the process.
- Detailed Site analysis: Conducted comprehensive on-site Wi-Fi surveys to assess current network conditions and identify coverage gaps and connectivity issues for both indoor and outdoor areas
- Tailored Remediation plans: Developed site-specific solutions, including AutoCAD designs to provide precise guidance for improving network performance at each location
- Optimised Indoor and Outdoor Connectivity: Implemented solutions that enhanced Wi-Fi coverage for operational areas and dedicated outdoor pick-up points, ensuring seamless business processes
- Transparent Collaboration: Established a secure, dedicated portal for Kingfisher to track project progress, access survey findings and review remediation designs, improving stakeholder visibility and decision-making
The Results
DTE successfully delivered a nationwide Wi-Fi remediation project across all 123 Brico Depot sites, completing the work within the designated three-month timeline. Kingfisher Group now enjoys a robust, reliable WLAN that enhances both customer experience and operational efficiency, while all designs and recommendations remain fully accessible for ongoing support and future upgrades.
- Timely Nationwide Delivery: All 123 sites were completed on schedule, demonstrating efficient project management and execution
- Reliable Wi-Fi Coverage: Indoor and outdoor areas, including dedicated pick-up points, which now benefit from consistent, high-performance connectivity
- Operational and Customer Benefits: Improved network reliability supports smoother business operations and enhances the overall customer experience
- Ongoing Accessibility and Support: All site designs, survey findings and recommendations were documented and shared via a secure portal, ensuring Kingfisher has full visibility and resources for future reference
Here to help you
Please get in touch to discuss your requirements.
