Cheval Collection
UK & UAE
Hospitality
Client background
Cheval Collection is a luxury serviced apartment operator with properties across London, Edinburgh and Dubai, with further expansion planned into Riyadh and Glasgow.
Unlike traditional hotels, many guests stay for weeks, months or even years, meaning reliable Wi-Fi becomes an essential part of everyday living rather than simply another hotel amenity.
As the business expanded internationally, Cheval Collection wanted to create a consistent digital experience for guests while simplifying network management across every property.
The challenge
After years of growth, Cheval Collection found itself managing multiple properties with differing network standards and infrastructure.
To maintain its premium reputation, every guest needed the same reliable connectivity regardless of which property they visited.
The business required a network capable of:
🔹 Delivering reliable Wi-Fi across every apartment
🔹 Supporting both short and long-term guests
🔹 Allowing bandwidth to be tailored for different apartment sizes and guest requirements
🔹 Providing central visibility across all properties
🔹 Simplifying onboarding of new locations
🔹 Supporting future smart hospitality technologies
🔹 Maintaining consistent security standards internationally
The network had become fundamental to the guest experience.
Consistent Wi-Fi is the number one priority for guests.
Global Head of IT, Cheval Collection
The solution
Cheval Collection standardised its networking infrastructure using HPE Aruba Networking technology and centralised cloud management.
Instead of each property being managed independently, every hotel and serviced apartment became part of a single, centrally managed network.
The solution included:
🔹 Wi-Fi 6 access points
🔹 HPE Aruba Networking Central
🔹 Unified cloud management
🔹 Zero-touch provisioning
🔹 AI-powered monitoring
🔹 Remote configuration
🔹 Secure role-based network access
🔹 Scalable architecture for future properties
Network administrators can now securely manage every property, apartment, user and connected device from anywhere in the world using a single management platform.
The business also introduced zero-touch provisioning, allowing new properties to be installed locally while configurations are completed remotely, dramatically reducing deployment times.
A hotelier in Dubai was telling me the air-conditioning had stopped working for three days and they’d had a handful of complaints. When the Wi-Fi went off for an hour, they were inundated with angry calls.
Global Head of IT, Cheval Collection
The result
The new hospitality Wi-Fi platform has provided Cheval Collection with a consistent technology standard across its growing portfolio.
90% faster deployments
New property deployments that previously took around 30 days can now be completed in approximately three days.
Consistent guest experience
Guests receive reliable wireless connectivity regardless of which Cheval Collection property they visit.
Centralised management
The IT team now has visibility of every property, apartment, user and connected device through a single cloud dashboard.
Better security
Role-based access policies improve security for guests, employees and connected devices while supporting future IoT growth.
Future-ready infrastructure
The network has become the foundation for future hospitality technologies, including keyless room entry, personalised lighting and temperature controls, and other connected guest services.
Supports international growth
Cheval Collection reports reducing deployment times by 90%, improving security with role-based access controls and creating a resilient, hybrid cloud-ready network capable of supporting continued expansion.
Looking to upgrade your hospitality WiFi?
At DTE, we design and deploy enterprise-grade hospitality WiFi solutions for hotels, serviced apartments, resorts and hospitality venues throughout the UK and Europe.
From professional WiFi surveys and wireless network design to installation, optimisation and ongoing support, we help hospitality businesses deliver exceptional guest experiences through reliable wireless connectivity.
We’d love to help you. Get in touch today!
Speak to a Specialist
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