Zooplus
Europe
Retail
Client background
Zooplus is Europe’s leading online pet retailer, supplying more than 8,000 products to customers across 30 countries.
Supporting over 1,300 employees across eight offices, the business depends on reliable wireless connectivity to ensure smooth collaboration, secure access to applications and efficient online retail operations.
As the organisation expanded, it needed a more consistent and scalable retail WiFi solution, capable of supporting modern hybrid working, guest access and cloud-based services.
The challenge
Zooplus had outgrown its ageing wireless infrastructure.
Different access points, switches and network access control systems failed to integrate effectively, creating inconsistent Wi-Fi performance and making network management increasingly difficult.
The business needed a solution capable of:
🔹 Eliminating Wi-Fi dropouts across offices
🔹 Simplifying guest and BYOD access
🔹 Reducing troubleshooting time
🔹 Unifying wired and wireless management
🔹 Supporting cloud-based identity management
🔹 Improving network visibility
🔹 Strengthening security
🔹 Providing a scalable platform for future growth
Rather than continue managing multiple disconnected technologies, Zooplus decided to adopt a single AI-native networking platform.
Improved Wi-Fi reliability and guest access is what everyone noticed first.
Lead Network Engineer, Zooplus
The solution
Zooplus deployed a cloud-native wireless network designed to deliver consistent connectivity, proactive monitoring and simplified operations across every office.
The new platform combines wireless networking, wired infrastructure and network access control into a single centrally managed environment.
The solution included:
🔹 Wi-Fi 6E access points
🔹 Cloud-managed wireless networking
🔹 AI-powered network monitoring
🔹 Centralised wired and wireless management
🔹 Zero-trust network access
🔹 Microsoft Entra ID integration
🔹 Secure guest and BYOD access
🔹 AI-assisted troubleshooting
The deployment also introduced intelligent authentication for employees, contractors, visitors and IoT devices, helping strengthen security while simplifying day-to-day management.
With Access Assurance, every device is authenticated and authorised before connecting, giving IT full visibility of the network doe security and compliance.
Lead Network Engineer, Zooplus
The result
The new wireless infrastructure has transformed connectivity for Zooplus employees and visitors while reducing the workload on the IT team.
Zero WiFi complaints
During the first seven months following deployment at its Munich headquarters, Zooplus reported no Wi-Fi-related complaints.
Faster deployment
The IT team successfully deployed 100 wireless access points and 60 network switches in just four days, accelerating rollout across the organisation.
Better guest experience
Guest and BYOD access became significantly simpler, replacing a complex manual onboarding process with secure self-service connectivity.
Stronger security
Every connected device is authenticated before accessing the network, giving IT complete visibility while supporting employees, visitors and IoT devices securely.
Reduced troubleshooting
AI-powered analytics enable proactive monitoring and faster problem resolution, allowing IT teams to spend less time fixing issues and more time supporting business initiatives.
Scalable cloud platform
The unified wireless infrastructure provides a flexible foundation for continued growth while supporting offices across multiple European locations.
Looking to improve your retail WiFi?
At DTE, we design, install and optimise enterprise Wi-Fi solutions for retailers, warehouses and distribution centres.
From professional wireless surveys and network design to installation, optimisation and ongoing support, we help retailers build reliable retail WiFi solutions that keep employees, devices and customers connected.
We’d love to hear from you. Get in touch today!
Speak to a Specialist
Provide your details below, email [email protected] or call +44 (0) 845 658 8810.
